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Evaluating MarkWise Africa for your institution, hit a snag with an existing account, or just have a question? Reach us directly below, or send a message and we'll reply within a day or two.
- Emailinfo@markwiseafrica.com
- Phone+254 798 895 735
- WhatsApp+254 771 563 779
- LocationKiambu, Juja
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Help & support
Common questions
Quick answers about marking attendance and running sessions. For anything else, send us a message above.
Why isn't my QR code scanning?
Make sure you're inside the session's active window and camera permission is granted. QR codes rotate every few seconds, so a stale screenshot or paused video won't work. If scanning still fails, ask your lecturer for the current PIN; it verifies the same session.
Bluetooth attendance isn't detecting the session.
Turn on Bluetooth and stay within a few metres of the broadcasting device. Detection can take a few seconds. If nothing happens after about 30 seconds, use QR or PIN instead.
I was told "already marked". Did something go wrong?
No. Once you're marked present for a session, another attempt is recognised as the same session. You're never marked twice, and your original attendance record is unchanged.
What is a delegated attendance session?
A lecturer can authorize a trusted student to start attendance on their behalf. The session runs for 10 minutes, and the authorization can only be used once.
Do lecturers need Bluetooth to run a session?
No. QR and PIN both work without Bluetooth. Bluetooth lets nearby student devices check in automatically, but it is optional.